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PRIVACY POLICY

We are deeply aware of the importance of privacy protection. This Privacy Policy aims to explain how we collect, use, store, and protect your personal information, as well as the relevant rights you enjoy. By using our website and services, you consent to the entire content of this Privacy Policy.

1. Information We Collect

1.1 Personal Identifying Information

When you register, make a purchase, submit an inquiry, or contact us on our website, we may collect the following information:

  • Name/Nickname
  • Email address
  • Contact number
  • Shipping address (if applicable)
  • Payment information (handled by third - party payment platforms, we do not store complete payment information)

1.2 Non - personal Identifying Information

We automatically collect non - identifying information related to your visit, including:

  • IP address
  • Browser type and version
  • Visit time and duration
  • Pages and features browsed
  • Device type and operating system
  • Source website or referral link

2. Purposes of Information Use

The information we collect will be used for:

  • Processing your orders and delivering products
  • Providing technical support and after - sales service
  • Sending order confirmations, updates, and important notifications
  • Improving the quality of our products and services
  • Pushing relevant product and promotion information to you (you can unsubscribe at any time)
  • Complying with legal and regulatory requirements
  • Preventing fraud and ensuring website security

3. Information Sharing and Disclosure

We will not sell, rent, or share your personal information with any third party, unless:

  • We have obtained your explicit authorization
  • We need to comply with laws and regulations or respond to judicial requests
  • To protect our legitimate rights and interests and property safety
  • To provide to trusted service providers (such as payment processing, logistics and distribution), and these providers must abide by strict confidentiality agreements

4. Data Security

We adopt industry - standard security technologies and measures to protect your personal information from unauthorized access, use, or disclosure, including:

  • Encrypted data storage
  • Access control
  • Regular security audits
  • Secure transmission protocol (HTTPS)

However, please note that internet transmission and electronic storage cannot guarantee 100% security, and we cannot fully ensure the absolute security of data.

5. Your Rights

You have the right to:

  • Access and view your personal information stored by us
  • Request correction of inaccurate personal information
  • Request deletion of your personal information (except as required by law for retention)
  • Withdraw your consent and refuse our use of your information
  • Restrict or object to our processing of your information

To exercise the above rights, please contact us at Iris@lovezent.com.

6. Cookie Policy

We use cookies and similar technologies to improve the website experience. You can manage or disable cookies through your browser settings, but this may affect the use of some functions.

7. Policy Changes

We may update this Privacy Policy from time to time. The changed policy will be published on the website and the effective date will be indicated. Continuing to use our services means accepting the changed policy.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us in the following ways:Iris@lovezent.com.
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